Repair Department Information : All repairs come with a 6 Month Warranty. ** As of 12/15/08, there will be a mandatory $30 tech bench fee for all repairs to diagnose problems. Terminal & Keyboard Repair* : Mono terminals : $69.00 Flat Rate Color Terminals : $125.00 Flat Rate Board Only : $45.00 Flat Rate Keyboard : $25.00 Flat Rate *The above flat rate pricing includes all parts and labor (which includes CRT rejuvenation, focus and screen alignment). The flat rate pricing excludes the flyback transformer and replacing the CRT. Dot-Matrix Printer Repair : Large Dot-Matrix Printers(DFX,395, 3410, etc.) : $175.00 Flat Rate + Parts Cost All other Dot-Matrix Printers : $69.00 Flat Rate (excludes printhead replacement) Laser Printer Repair : Monochrome Laser Printer : $69.00/hr. + Parts Cost Color Laser Printer : $99.00/hr. + Parts Cost Digital Sender Repair : HP 9100C : $175 + Parts Cost HP 9200C : $275 + Parts Cost Our turnaround time is usually 3 days or less (exeptions would be parts on back order). Please call or email us prior to sending in equipment to get an RMA number and confirm repair procedures. Write this number on the box as well as 'Attn: Repair Department.' When packing laser printers, please wrap toner in a plastic bag and secure outside printer. Include a detailed description of the error or problem you are having with your equipment and your contact information. Shipping Information : STRS Attn: Repair Department 9701 Brown Lane #203 Austin, Tx 78754